If you are unable to attend your appointment, we require 24 hours notice in order to reallocate your appointment to another client. Failure to give the required notice may result in your being charged a cancellation fee. If you fail to attend an appointment without giving due notice, we may charge a Cancellation Fee of £30 and require you to pay for all future treatments in advance. Clients who have pre-purchased a course of treatment may forfeit one of the treatments.
Late arrival may result in reduced treatment time or forfeiting of the appointment. The Laser Clinic will endeavour to ensure that your appointment runs to time; however, for reasons beyond our control, we may need to cancel or postpone your appointment at short notice. In this unlikely event, we will make every effort to contact you in advance. We do not offer compensation if we cancel your appointment.
Prior to your appointment we will inform you of any preparation required in advance of your treatment. Failure to comply may result in cancellation of your appointment, reduced treatment time, or additional fees being charged.
Credit/debit card details are sometimes taken in order to secure appointments. No fee will be charged to this card unless you fail to attend your appointment or cancel it with less than 24 hours’ notice. Under these circumstances, we will make a charge of £30.