Home Builders Federation (HBF) 8-week “Satisfaction” Survey 2018 So six months after the industry’s in-house “customer satisfaction ” survey year-end on 30 September 2017, the HBF have finally released the results. So what do they say to the new home buying British consumer? The HBF claim “Homeowner satisfaction with new homes remains high” Despite the […]
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Government Consultation: New homebuyers – why you should be bothered! So after four years of campaigning for the government to set up an independent New Homes Ombudsman, new homebuyers finally have a golden opportunity to tell government to set one up. Given the 100,000 or more that buy a defective new-build home each year, (98% reported […]
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An 8-week consultation is launched with the potential to give new homebuyers a route to an independent new homes ombudsman This 8-week consultation, hot on the heels of the ‘behind closed doors’ sessions of the APPG EBE Inquiry to “look into the potential and detail for a New Homes Ombudsman”, announced by Sajid Javid on 29 November 2017, was finally launched […]
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Non-Disclosure in ‘Closed’ APPG EBE New Homes Ombudsman Inquiry Despite 15 organisations and 19 individuals submitting written evidence to the APPG EBE Inquiry “looking into the potential and detail for a New Homes Ombudsman”, there is scant sign of any progress. Initially, written submissions were required to be in by a 22 December 2017. This […]
The great weak mortar scandal that housebuilders and warranty providers want to keep hidden. There is now increasing incidence of new homebuyers reporting the issue of weak or soft mortar in the brickwork of their new homes. The solution if carried out, could in the worst case scenario, involve the demolition and rebuilding of the […]
The government has finally recognised the need for an independent New Homes Ombudsman and an APPG Inquiry is currently calling for evidence on how it would operate. It is not impossible to build a defect-free new home. All that is required is the will to do so – building with care and with a thorough inspection regime that […]
Caught in a trap! Taylor Wimpey “sorry” for ripping off leaseholders! Some mistakes are hard to fix. It is better to be careful – not sorry! Taylor Wimpey used a trading statement last week to announce their ‘conclusions’ following a review into the company’s historic lease structures. This focused solely on a specific lease structure […]
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Welcome to ‘rabbit hutch’ Britain as Government gives the green ight to even smaller micro homes “Ridiculous” – “immoral” – “dog kennels” – “shoe boxes” – “rabbit hutches” These are just some of the words local residents have used to describe Britain’s micro homes – Government-endorsed “favelas in the sky.” It would appear the Government is intent on […]
New homebuyers are short-changed as the latest revision to housebuilders’ ‘non-mandatory’ Consumer Code is published. A year ago, I wrote an article that I showed the Consumer Code for Home Builders (CCHB) is failing new homebuyers. The all-party parliamentary group (APPG) Inquiry Into the quality of new homes concluded in its Report that: “The evidence points […]
HBF Customer Satisfaction Survey Results 2017 HBF survey results 2017. After a long and unexplained delay, the Home Builders Federation (HBF), with an income of over £3million (2015), mostly funded by its member housebuilders, finally published its annual New Homes Customer Satisfaction Survey Results and house builder star ratings for 2017 late yesterday. Unlike the rest of […]
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