Calibre Management Associates Blog

02/24/2012 04:15 PM
Why change management will strengthen your business
Recently I stopped by a coffee shop with outdoor seating to enjoy the spring sunshine whilst partaking in a quick caffélatte. To expedite matters, I ordered (and paid) at the counter and was assured they would bring my beverage to me shortly. … Continue reading

02/12/2012 10:17 PM
When contemplating open heart surgery, would you choose the cheapest surgeon?
Few would argue that service industries fundamentally rely on the quality of their people. Employing second rate people invariably puts a business at risk, allows valuable clients to migrate to the competition and erodes hard won market reputations. Eventually, the ability … Continue reading